Terms & Conditions

Welcome to Eleva Wellness. These Terms & Conditions govern your access to and use of our website, services, assessments, wellness programs, coaching sessions, reports, and related offerings. By accessing our website or purchasing any of our services, you agree to be bound by these Terms & Conditions.

1. Acceptance of Terms

By accessing or using the Eleva Wellness website and services, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please discontinue use of our website and services.

2. Eligibility

You must be at least 18 years of age to purchase or participate in our programs and services. If you are under 18, participation must be approved and supervised by a parent or legal guardian.

3. Wellness Services

Eleva Wellness provides wellness-related services including but not limited to:

• Metabolic health assessments

• Biological age testing

• Gut health and microbiome analysis

• Health coaching and lifestyle guidance

• Wellness consultations

• Educational content and resources

• Customized wellness programs

We reserve the right to modify, discontinue, or update any service without prior notice.

4. Medical Disclaimer

The information, reports, recommendations, and services provided by Eleva Wellness are intended for educational and wellness purposes only.

Our services:

• Do not diagnose, treat, cure, or prevent any disease.

• Are not a substitute for professional medical advice, diagnosis, or treatment.

• Should not replace consultation with qualified healthcare professionals.

Always consult your physician or healthcare provider before making significant health, dietary, fitness, or lifestyle changes.

5. User Responsibilities

You agree to:

• Provide accurate and complete information.

• Update your information when necessary.

• Use our services only for lawful purposes.

• Follow instructions provided during assessments and wellness programs.

You acknowledge that providing inaccurate health information may affect the accuracy of recommendations and reports.

6. Payments & Fees

All fees displayed on the website are subject to change without notice.

Payment must be completed before services are delivered unless otherwise specified.

We reserve the right to refuse or cancel services if payment cannot be processed.

7. Cancellation & Refund Policy

Unless otherwise stated:

• Scheduled consultations may be rescheduled with at least 24 hours' notice.

• Missed appointments may be considered non-refundable.

• Digital reports, completed assessments, and delivered wellness services are generally non-refundable.

• Refund requests will be reviewed on a case-by-case basis.

8. Intellectual Property

All content on this website, including text, graphics, logos, videos, reports, assessments, designs, and educational materials, is the property of Eleva Wellness and is protected by applicable intellectual property laws.

You may not:

• Copy or reproduce content.

• Distribute or republish materials.

• Use our content for commercial purposes without written permission.

9. Privacy

Your use of this website is also governed by our Privacy Policy.

We take reasonable measures to protect personal information collected through our website and services. By using our website, you consent to the collection and use of information as described in our Privacy Policy.

10. Third-Party Services

Our website may contain links to third-party websites, laboratories, testing providers, or healthcare partners.

We do not control and are not responsible for the content, policies, or practices of any third-party website or service.

11. Limitation of Liability

To the fullest extent permitted by law, Eleva Wellness shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

• Use of our website

• Participation in our programs

• Reliance on information or recommendations provided

• Technical interruptions or website errors

Participation in wellness programs is voluntary and at your own risk.

12. User Conduct

You agree not to:

• Upload malicious software or harmful content.

• Attempt unauthorized access to our systems.

• Use the website for fraudulent or unlawful activities.

• Harass, abuse, or harm other users.

We reserve the right to terminate access for violations of these Terms.

13. Changes to Terms

Eleva Wellness may update these Terms & Conditions at any time. Changes become effective immediately upon posting on this page.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

14. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Maharashtra, India.