Refund Policy

At Eleva Wellness, we strive to provide high-quality wellness assessments, coaching, and personalized health services. This Refund Policy outlines the terms regarding cancellations, rescheduling, and refunds for our services.

By purchasing any service from Eleva Wellness, you agree to the terms of this Refund Policy.

1. General Policy

Due to the personalized nature of our wellness services, assessments, reports, consultations, and digital deliverables, refunds are subject to the conditions outlined below.

2. Consultation & Coaching Sessions

Rescheduling

Clients may request to reschedule an appointment by providing at least 24 hours' notice prior to the scheduled session.

Cancellations

• Cancellations made more than 24 hours before the scheduled appointment may be eligible for rescheduling or a refund, at our discretion.

• Cancellations made within 24 hours of the appointment may not be eligible for a refund.

• Missed appointments ("No Shows") are generally non-refundable.

3. Wellness Assessments & Testing Services

Once a wellness assessment, biological age test, metabolic health analysis, gut health evaluation, or similar service has been initiated, processed, or completed, the service becomes non-refundable.

Refunds will not be provided for:

• Completed assessments

• Processed test orders

• Submitted health questionnaires

• Generated reports

• Personalized recommendations already delivered

4. Digital Products & Reports

All digital products, downloadable resources, reports, guides, and personalized wellness plans are non-refundable once delivered or accessed.

5. Subscription Programs (If Applicable)

For subscription-based wellness programs:

• You may cancel your subscription before the next billing cycle.

• Cancellation will stop future recurring payments.

• Fees already charged for the current billing period are generally non-refundable unless otherwise required by law.

6. Exceptional Circumstances

Refund requests resulting from technical issues, duplicate payments, billing errors, or other exceptional situations will be reviewed on a case-by-case basis.

If approved, refunds will be processed using the original payment method.

7. Processing Time

Approved refunds may take 7–14 business days to appear in your account, depending on your payment provider and banking institution.

8. Service Refusal

Eleva Wellness reserves the right to refuse or discontinue services where necessary. If services are discontinued by Eleva Wellness before delivery, a full or partial refund may be issued at our discretion.