Privacy Policy

Eleva Wellness ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, participate in wellness programs, or interact with us.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Full name

• Email address

• Phone number

• Date of birth

• Gender

• Address

• Health and wellness information provided during assessments

• Lifestyle and fitness information

• Payment and billing information

• Information submitted through contact forms

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage data

• Pages visited

• Date and time of access

• Referral sources

2. How We Use Your Information

We use the information we collect to:

• Provide wellness assessments and services

• Deliver biological age and metabolic health reports

• Schedule consultations and coaching sessions

• Process payments and transactions

• Respond to inquiries and customer support requests

• Improve our website and services

• Personalize your experience

• Send appointment reminders and service updates

• Provide educational content and wellness recommendations

• Comply with legal obligations

3. Health Information

Some of the information you provide may relate to your health, wellness, lifestyle, nutrition, fitness, or laboratory results.

This information is collected solely for the purpose of providing wellness services, generating reports, and offering personalized recommendations.

Important: Eleva Wellness is a wellness and lifestyle platform. Information collected is not intended for medical diagnosis, treatment, or disease management.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with:

• Authorized service providers assisting in business operations

• Laboratory or testing partners when required to provide services

• Payment processing providers

• Technology and website service providers

• Legal authorities when required by law

All third parties are required to maintain the confidentiality and security of your information.

5. Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect your personal information from:

• Unauthorized access

• Disclosure

• Alteration

• Misuse

• Loss or destruction

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyze website traffic

• Remember user preferences

• Enhance user experience

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

7. Retention of Information

We retain personal information only for as long as necessary to:

• Provide requested services

• Maintain business records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

When information is no longer required, we will securely delete or anonymize it where reasonably possible.

8. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Withdraw consent where applicable

• Request information regarding how your data is used

To exercise these rights, please contact us using the details below.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

10. Children's Privacy

Our services are not intended for children under the age of 18 without parental or guardian consent.

We do not knowingly collect personal information from children without appropriate authorization.

11. Marketing Communications

With your consent, we may send:

• Wellness updates

• Educational content

• Service announcements

• Promotional offers

• Newsletters

You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with an updated "Last Updated" date. Continued use of our website after updates constitutes acceptance of the revised Privacy Policy.